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Read about the Voice over IP (VoIP) system donated to an Angolan hospital

 

 

Infrastructure Support Service 'task inclusive' Package Outline

 

 

“We make IT work and keep it working.™”

The IT Department® Infrastructure Support Service is an affordable solution for small and medium-business owners and managers who want pro-active, professional IT management, without:   

                a)  the costs of full IT staffing.

                b) continuing to burn the candle at both ends.

                c) continuing to pay for a job that doesn't get done because the employee has become the informal ("free") 'computer specialist' in the office.

 

We specialise in remote and multi-office support, reducing down-time and support costs for our clients.

 

Our goal is to partner with you as your 'IT Department', helping you make the most of your IT infrastructure to increase your business productivity.

To accomplish this goal, we can support your entire IT infrastructure -- from Internet connections, hosting needs, hardware, software, VoIP, and of course, day-to-day IT support.

 

You spend money to acquire and maintain IT assets because you need them to run your business.  Why should being smaller stop you from taking a planned, managed approach like larger corporations?  Why should size or non-profit status stop you from aligning your IT and business or service goals? 

 

Outsourced IT management by The IT Department is more than just computer help when you need it.  Fixed-cost contract support is a cost-effective way to leverage  your IT expenses.  Think of it as responsible stewardship of your resources.  Instead of generating expenses on short term fixes or paying hourly fees, you could get a complete IT Department on staff, but pay for the fraction you use.  It's more efficient and cost-effective than staff, or even part-time help in many cases. 

 

When we think about it, our customers make exciting contributions to the community, from relief work, to providing shelter for homeless men, to engineering new technologies- to name a few.  Our customers really make it happen.  We stand behind you making your IT work for you- for your goals, and ultimately for the people benefiting from your services or products.  IT- it's more than an expense.  It's a managed resource that helps you get the results you need, whether you measure those results in smiles or dollars.

 

See what our customers do:  Our Customers Make It Happen

Read what some of our customers have to say:   Customer Testimonies

 

Click here to read more about the Benefits of Outsourcing with The IT Department®

 

Outsource Computer Network Support: verb. To win by leveraging others’ expertise.

For SME's and non-profit organizations, it just makes sense.  Think about it:

We spend our time doing what we do best.

+ You get a whole team & 24/7 proactive coverage keeping you running.  

+ You get a strategic partner helping you stay ready for tomorrow.

+ You get more time to do what you do best.

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= You reach your goals and spend less doing it.

AND with our team-based approach and fixed fee contract model, you don’t have to worry about creeping costs, IT staff turnover, illness, vacation, overtime or what to do if you suddenly need to grow or downsize.

 

Isn’t it time you had an IT approach that aligned with your priorities?

Read Testimonies From Some of Our Customers   

As a customer, The IT Desk™ is your tool for maintaining control of your IT support. It provides you with:

1) a complete list of all open tickets, including problem descriptions, current status and the name of the assigned technician.

2) historical ticket information useful for identifying recurring problems and questions (information which can become useful for assessing training needs)

3) detailed asset-tracking information about your current hardware and software, including passwords (if authorized), as well as any associated ticket history or other relevant information.



IT service providers: expand your service,  not your overhead with The IT Desk™.

The IT Desk™ help-desk ticket and asset management software is available to Outsourcing Partners and Resellers.

Click here for more information about how you can use our Help Desk to expand your service and your customer base.